Contact information

CONTACT US

We are real people who genuinely care about your order and your experience with New Chapter Tees. If you have a question, a problem, or just want to tell us which shirt made your coworker laugh, we want to hear from you.

Email mr.jack.easterling@gmail.com . We respond to all emails within 2 business days, Monday through Friday.

Before you reach out — quick answers to common questions:

Where is my order? Once your order ships you will receive a tracking email. Please allow 24 to 48 hours for tracking to update. If it has been longer than 10 business days since your order was placed and you have not received tracking information, please contact us.

My item arrived damaged or misprinted We are so sorry. Please email us within 30 days of delivery with your order number and a clear photo of the issue and we will make it right.

Can I change or cancel my order? Because every item is made to order production begins quickly after purchase. If you need to make a change please contact us immediately at [your email address] and we will do our best to accommodate your request before production begins. We cannot guarantee changes or cancellations once production has started.

I ordered the wrong size Please refer to our size guide on each product page before ordering. Because all items are printed on demand we are unable to exchange for sizing issues. We recommend sizing up if you are between sizes.

I have a question about a custom or personalized order Email us at [your email address] with your request and we will get back to you with options and pricing.

Response times We aim to respond to all inquiries within 2 business days. Emails sent on weekends or holidays will be answered on the next business day.

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