Shipping policy

SHIPPING POLICY

Thank you for shopping with New Chapter Tees. Here is everything you need to know about how we get your order to you.

How our process works

Every item in our store is made to order. This means your shirt is printed specifically for you after you place your order. We do not hold pre-made inventory. Because of this, please allow a little extra time compared to standard retail stores — the wait is worth it.

Production time

Most orders are produced and dispatched within 3 to 7 business days. During peak periods such as holidays, graduation season, and back to school, production may take slightly longer. We appreciate your patience.

Shipping times

Once your order has been produced and dispatched, estimated delivery times are as follows:

  • United States: 3 to 7 business days
  • Canada: 5 to 10 business days
  • United Kingdom & Europe: 5 to 14 business days
  • Australia & New Zealand: 7 to 14 business days
  • Rest of world: 10 to 20 business days

Please note these are estimates and not guarantees. Carrier delays can occasionally occur and are outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your location and the size of your order. We offer free standard shipping on orders over $65 within the United States.

Tracking your order

Once your order has been dispatched you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to update after you receive this email.

International orders

International customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. These charges are determined by your local customs authority and are outside our control. New Chapter Tees is not responsible for delays caused by customs processing.

Incorrect address

Please double check your shipping address before completing your order. New Chapter Tees is not responsible for orders shipped to an incorrect address provided at checkout. If an order is returned to us due to an incorrect address the customer will be responsible for the cost of reshipping.

Missing or delayed orders

If your order has not arrived within the estimated timeframe please contact us at mr.jack.easterling@gmail.com with your order number and we will investigate with the carrier on your behalf.

Questions?

We are here to help. Reach out to us any time at mr.jack.easterling@gmail.com and we will get back to you within 2 business days.