Refund policy

REFUND & RETURN POLICY

At New Chapter Tees, every item is made to order just for you. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or simply not liking the item once it arrives. We encourage all customers to review our size guide carefully before placing an order.

We've got you covered if something goes wrong on our end.

If your item arrives damaged, misprinted, or defective in any way, we will replace it or refund it at no cost to you. Simply contact us at [your email address] within 30 days of receiving your order and include the following:

• Your order number
• A clear photo of the issue
• A brief description of the problem

We will review your claim and get back to you within 2 business days.

Lost or stolen packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first. If the package is confirmed lost by the carrier we will do our best to make it right. New Chapter Tees is not responsible for packages stolen after delivery confirmation.

Wrong address

Please double check your shipping address at checkout. If an order is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of reshipping.

Sizing

Because all items are made to order we cannot accept returns or exchanges for sizing issues. Please refer to our size guide on each product page before ordering. If you are between sizes we recommend sizing up.

Questions?

We are real people who care about getting this right. If something isn't right with your order reach out to us at [your email address] and we will do everything we can to help.